Access Information

The Savoy Theatre is committed to provide access for all. Throughout the year we offer a number of access performances and our staff are on hand to make your visit as comfortable and enjoyable as possible.

Hearing Assistance

At the Savoy we provide two different types of hearing aid system:

    Infra-red loop system - which you can connect to your hearing aid
    A headset - which magnifies the sound on stage.

Both hearing aid systems are available at the Box Office for a £10 deposit, which shall be refunded to you at the end of the show. A box office staff member will take your name and seat number, and keep the deposit safe in the box office, in which a member of staff is present at all times.

The Savoy provide a number of specific captioned performances throughout the year. In captioned performances the words of all dialogue and songs are displayed on screens on either side of the dress circle level of the auditorium. Please check here for more information.

The Savoy provide a number of specific signed performances throughout the year. In signed performances an interpreter is positioned on stage throughout the performance, who interprets the words of all dialogue and songs. This is particularly beneficial for patrons who are deaf, deafened or hard of hearing who use sign language as their primary language. Please check here for more information.

Visual Assistance

The Savoy provide a number of audio described performances throughout the year for visually impaired audience members who would benefit from having a live commentary of what is happening on stage. Please check here for more information.

Guide dogs are welcome at the Savoy and can be catered for - both inside and outside the auditorium, depending on your preference. If you require the dog inside the auditorium, we advise you book an aisle seat for maximum comfort and ease. If you don't require your dog during the performance, our stage door keeper or member of our front of house team will look after him/her for you and provide water.

Wheelchair Access

The Dress Circle is a flight of stairs (32 steps) down from the entrance foyer. There are a further 8 steps down to the Dress Circle auditorium from the bar. The level however also benefits from step free street level access. The exterior entrance to the Dress Circle from street level is from Carting Lane; the doors here lead straight into the auditorium. The level also has a step free access toilet. Bars and kiosks, however, are both up a small set of stairs.

If patrons wish to transfer out of their wheelchair, a member of the Savoy Front of House team can safely store it during the performance in a nearby location and return it at the end of the show or when requested.

Contact Us

Access Telephone Booking Line: 0844 871 7677

Lines open Monday-Saturday 9.00am-10:00pm and 10.00am to 8.00pm on Sundays. This may vary on bank holidays.

Please make the operator aware of your specific access requirements. The Dress Circle is level access from Carting Lane and is suitable for wheelchair or mobility scooter access. Our Access bay is the only space in the theatre with step free access and is located in the Dress Circle (seats FA1 & 2).

For any future bookings please use the access booking line as listed above or alternatively please join our online access membership scheme. For more information on joining the scheme and the benefits please click here.

You can also book in person at the Savoy Box Office. Concessions are subject to availability.

The Savoy Theatre has a dedicated Access Champion. You can e-mail them at staceystone@theambassadors.com.The Box Office will endeavour to respond to any access related queries within 48 hours. If you have additional requirements, we will make reasonable adjustments to improve your experience. If you have any queries about your trip to the theatre or would like to find out how we can help to improve your visit, please don’t hesitate to contact us.